WASHINGTON (AP) -- Americans are more likely to approve than disapprove of how President Donald Trump is handling hurricane relief in Florida and Texas, but it's a different story when it comes to Puerto Rico.
According to a new poll by the Associated Press-NORC Center for Public Affairs Research, 48 percent of Americans approve and just 27 percent disapprove of how Trump is handling the recoveries in U.S. states including Texas and Florida that were hit by hurricanes Harvey and Irma. But just 32 percent approve of how Trump is handling disaster relief in Puerto Rico, while 49 percent disapprove.
"It took him how long to get to Puerto Rico?" said Bree Harris, a 25-year-old chef and Democrat from Los Angeles. She suspects Trump "didn't even know that Puerto Rico was an island that was part of America. It's embarrassing."
The poll was conducted before Trump on Tuesday made his first trip to the U.S. territory 1,000 miles from the mainland after Hurricane Maria roared ashore Sept. 20 and knocked out all power. The federal response has drawn criticism and the administration has aggressively pushed back.
After lavishing attention and time on Texas and Florida, Trump tweeted his wish for Puerto Ricans to "be careful" just before the storm hit, but then didn't talk publicly about the island's post-hurricane struggles for days as he chose instead to fight with the NFL over some of its players kneeling for the National Anthem. Critics said the president had failed to grasp the magnitude of Maria's destruction as quickly as he had the twin wallops of Harvey and Irma.
A week later, Trump publicly tuned in to Maria's aftermath. He sent multiple administration officials out to defend his response. He called briefings and meetings and insisted that helping Puerto Ricans was a top priority.
But Trump also suggested their suffering was partly the fault of officials who had allowed the island's infrastructure and economy to degrade before the hurricanes and said local people should be doing more to help the recovery.
In an interview with Fox News Tuesday, Trump said that "we're going to have to wipe out" Puerto Rico's debt.
"We're going to work something out," he said in the interview. "We have to look at their whole debt structure. You know, they owe a lot of money to your friends on Wall Street. And we're going to have to wipe that out."
Widespread disasters offer presidents much to gain — or lose — politically as they try to play the role of comforter while competently leading the government's response to life-and-death issues for masses of Americans.
"He didn't do a tremendous job in the states, but it's not quite as disturbing and horrific as his response in Puerto Rico," said Tara Blesh-Boren, 34, a registered Independent from Lincoln, Nebraska. "He is so busy getting his ego involved in these ridiculous back-and-forth arguments about things that don't matter to anyone but him that he is really not managing our country."
The AP-NORC poll includes responses from people living in all U.S. states, but not those living in Puerto Rico or other U.S. territories.
While some Puerto Ricans expressed appreciation for Trump's visit on Tuesday, others said they were frustrated with the pace of the recovery — and the tone of some of the president's remarks.
In the capital San Juan, where several neighborhoods remain without power, pastry chef Rose Cisneros said her family is faring well but she worries about communities in the island's mountainous interior that are still struggling to access food and clean water.
"I am grateful the military is helping. I wish it could be even more," Cisneros said, adding that she's been frustrated to hear Trump bring up Puerto Rico's debt and the cost to the federal government for the recovery effort.
Water service has been restored to about half of customers across the island, according to the governor, who has said he hopes 25 percent of electricity customers will have power by the end of October. Officials have said power would be restored to the entire island before March. Many stores have opened, including half of the island's grocery stores, but many have run out of basic supplies and lines are still long.
The poll shows partisan divisions on Trump's handling of disaster relief, but Republicans and Democrats alike are more likely to approve of Trump's handling of the situation in Texas and Florida than in Puerto Rico.
Among Republicans, 76 percent approve of Trump's disaster response stateside while 62 percent approve of how he's handling the situation in Puerto Rico. Among Democrats, 30 percent approve of how Trump is handling the situations in Florida and Texas while just 11 percent approve of how he's handling the situation in Puerto Rico.
Two in 10 whites, 4 in 10 Hispanics and nearly 6 in 10 African Americans disapprove of the president's response in U.S. states. But 4 in 10 whites, 6 in 10 Hispanics and nearly 8 in 10 blacks disapprove of the response in Puerto Rico.
Nearly 9 in 10 Democrats and 7 in 10 Republicans say the U.S. government has a major responsibility to help disaster victims in U.S. territories.
According to the survey, more than 4 in 10 Americans say they or their friends or family were seriously impacted by this year's hurricanes, including 8 percent who say they were personally impacted and another 34 percent who say that friends or family members were seriously impacted.
Many say they've taken part in charitable activities in response to the recent storms, including 55 percent who gave money, clothing or other items to charity, 11 percent who did extra volunteer work and 9 percent who donated blood or tried to do so.
The AP-NORC poll of 1,150 adults was conducted Sept. 28-Oct. 2 using a sample drawn from NORC's probability-based AmeriSpeak panel, which is designed to be representative of the U.S. population. The margin of sampling error for all respondents is plus or minus 4.1 percentage points.
Respondents were first selected randomly using address-based sampling methods, and later interviewed online or by phone.